Frequently asked questions

Urgent care provides immediate medical attention for non-life-threatening conditions that require prompt treatment. Visit Medallus Urgent Care for injuries like sprains, cuts requiring stitches, minor burns, flu symptoms, ear infections, UTIs, and minor fractures. Choose urgent care when your primary doctor isn't available but the condition isn't severe enough for the emergency room.

Urgent care treats non-life-threatening conditions with shorter wait times and lower costs. Emergency rooms handle life-threatening emergencies like heart attacks, severe injuries, difficulty breathing, and major trauma. If you're unsure whether your condition is life-threatening, Medallus Urgent Care can evaluate and refer you to the ER if needed.

No appointment necessary at any Medallus Urgent Care location in Utah. We offer walk-in urgent care services with extended hours, 7 days a week. Simply walk into any of our 8 Utah locations during operating hours for immediate medical attention from our board-certified physicians.

Medallus Urgent Care offers transparent pricing: $219 for regular visits including X-ray when needed, and $319 for procedure visits such as IV fluids, splinting, casting, suturing, and minor procedures. Premium and Annual members pay $10 visits; Budget Monthly members pay $75 visits. We accept most major insurance plans.

Medallus Urgent Care treats minor injuries (cuts, sprains, fractures), infections (ear, sinus, UTI), respiratory conditions (cold, flu, bronchitis), skin conditions, minor burns, allergic reactions, and provides diagnostic services (X-rays, lab work, EKGs). We also offer physicals, vaccinations, and occupational health services.

Medallus accepts most major insurance plans including Regence Blue Cross, United Healthcare, Aetna, Cigna, Humana, Molina, Medicare, Medicaid, PEHP, Tricare, and many others. Contact any Utah location to verify your specific coverage and understand copayments.

Most Medallus Urgent Care locations are open 7 days a week with extended hours: typically 8am-8pm or 9am-8pm daily. Our Draper location offers the longest hours (8am-8pm daily). Hours may vary by location, so check your specific Utah location for exact times.

Yes, Medallus Urgent Care treats patients of all ages, including infants, children, and adolescents. Our board-certified physicians commonly treat pediatric conditions including ear infections, minor injuries, fever, rashes, respiratory symptoms, and provide school and sports physicals for school activities.

Bring a valid photo ID, insurance card (if using insurance), list of current medications, and payment method. If you're a Medallus member, bring your membership information. For work-related injuries, bring workers' compensation information and employer details.

Average wait times at Medallus Urgent Care are typically 15-30 minutes, much shorter than emergency room visits which can take hours. Wait times may vary based on patient volume and severity of conditions being treated. We strive to see patients as quickly as possible while maintaining quality care.

Yes, all Medallus Urgent Care locations have on-site digital X-ray equipment and laboratory services. We can perform most diagnostic tests immediately, including blood work, urinalysis, rapid strep tests, pregnancy tests, EKGs, and comprehensive lab panels for faster diagnosis and treatment.

Yes, Medallus provides various types of physical exams including school and sports physicals for school activities, DOT physicals for commercial drivers, pre-employment physicals, missionary physicals, and annual wellness exams. No appointment necessary for most physicals.

Medallus membership provides affordable healthcare without insurance hassles. Premium Monthly starts at $70/month for individuals with $10 visits and a $0 prescription plan. Annual plans start at $700/year with $10 visits and a $0 prescription plan. Budget Monthly starts at $35/month with $75 visits and does not include Rx.

Yes, Medallus specializes in occupational medicine and workers' compensation cases. We provide immediate treatment for workplace injuries, manage workers' comp claims, perform return-to-work evaluations, and offer comprehensive occupational health services including drug testing and DOT physicals.

Yes, our physicians can provide prescription refills for ongoing medications during urgent care or primary care visits. Bring your current medication list and we can evaluate whether refills are appropriate or if adjustments are needed for your treatment plan.

If our physicians determine your condition requires emergency care, we will immediately refer you to the nearest emergency room and can coordinate your transfer if necessary. For life-threatening emergencies, always call 911 or go directly to the emergency room.

Present your ID at the clinic and inform the receptionist that you are a Medallus Member to have your visit processed under the membership benefits.

Membership visits cover urgent care and primary care services, including treatments like X-rays, EKGs, minor injury care, routine check-ups, and basic health monitoring. Premium and Annual members pay $10 visits; Budget Monthly members pay $75 visits.

While the Medallus Membership covers a wide range of services, some items are not included: hospital and specialist visits, advanced imaging like MRI or CT scans, lab work sent to external facilities, vaccinations, DOT physicals, workers' compensation cases, sports medicine, and Durable Medical Equipment. Premium Monthly and Annual memberships include the $0 prescription plan; Budget Monthly does not include Rx.

For emergencies, visit the nearest emergency room. The Medallus Membership is for non-emergency medical care.

No, the membership is exclusively for services at Medallus Medical clinics and does not cover specialist or hospital visits.

Call any Medallus clinic to schedule an appointment with a Primary Care provider. Primary Care requires an appointment when it's an extensive visit. But you can do Walk-in Primary care for medication refills and simple visits.

If you require a service not covered, such as a radiology read or certain lab tests, you will be informed of any additional costs upfront, often at a discounted rate for members.

Premium Monthly and Annual memberships include the $0 prescription plan. Budget Monthly does not include Rx. The visit with a Medallus provider for prescription evaluation or refills is handled under your plan's visit pricing.

Most Medallus clinics are open 7 days a week and have late hours. No appointment is needed for Urgent Care or simple Primary Care visits; you can walk in for immediate care.

For inquiries or assistance, Text/Call 801.810.7058 or email ArlissF@Medallus.com. We're here to help you navigate your membership.

The ability to add dependents to your Medallus Membership depends on how your membership was obtained. Direct Membership with Medallus: If you have enrolled in the membership directly with Medallus, it can include up to two adults and their dependents. Eligible dependents are those up to the age of 26 who are directly related to the adults and residing in the same household. Membership Through Employer: If your membership is provided through your employer, the policy for adding dependents may vary. Please consult your Benefits Director for specific details regarding your employer's plan.

There is no limit to the number of times you can use your Medallus Membership for eligible services within the scope of your plan.

Yes. All direct Medallus membership plans are 12-month memberships. Premium Monthly and Budget Monthly have a 7-day waiting period before membership activation; the Annual Plan does not have the 7-day waiting period. Employer membership terms may vary based on the employer agreement. Text or call 801-810-7058 or email ArlissF@Medallus.com for guidance.

The process for canceling your membership depends on how you obtained it. Membership Through Employer: If your membership is provided through your employer, please contact your Benefits Director for assistance with the cancellation process. You can also text or call 801.810.7058 or email ArlissF@Medallus.com for further guidance. Direct Membership with Medallus: If you have enrolled in the membership directly with Medallus, please call us at 801.260.1919 or email KimC@Medallus.com.